We continue to work closely with the most advanced and forward-thinking OEMs and partners to deliver world class support in the following service portfolios: Network Measurements We deliver best-in-class drive test campaigns – from data collection, post-processing, data analysis and reporting. With close partnership with equipment OEMs, we offer both local and cloud-based quality reporting, in the most cost-efficient manner. – We support simultaneous data correlation between Drive test data and crowd-source data, in order to gain refined customer insights. – We demonstrate our commitment to noise-free frequency band operations, by offering “Frequency Interference Test (FIT)” services to Communications Service providers. Customer Engagement – We conduct structured customer surveys that meet TM Forum standard and methodologies, like independent Net Promoter Score surveys. – We track customer perception post-survey feedback, and report variations. Service Surveillance – Based on Managed service agreement, we provide L1 & L2 support for operations guided by ITIL standards. – We run a full Turn-Key Service Operations Center (SOC) that bridge network operations and customer relations. The focus here is to provide a gateway for customer complaint handling (CCH), that involves proactive service correlations, demarcation, process automation and prioritized escalation. Test Automation and Process Audit – As networks evolve to virtual environment, we offer software testing to providers, in order to create a layer of service assurance, post-service deployment. – We are committed to service quality improvement through top-class process audits and result-driven target correlation.

I-Squared supports revenue growth in teleco and other service-based firms with personalized and contextualized information that drive operations and marketing campaigns. I-Squared consultancy services focus on two key areas: Big Data Analytics and Insights We help service companies that have invested in big data platforms, monetize data through increased revenue from newly recommended services or improved efficiency in existing business streams. We provide process re-engineering services that involves business and technical assessment, to ensure full alignment of customer’s corporate strategy, people and the deployed platform maturity. The consultancy scope includes: End-goal definition Capacity assessment and forecasting Use cases and value touchpoint definition Support for roadmap implementation We have proven experience in achieving significant use case adoption in: Customer service usage analysis Smart and data-driven RAN planning. Service Migration initiatives. Cross & Up Sell of OTT offerings. Dissatisfied customer identification and recommendations. Proactive identification of Service degradation and Next Best Actions Training and Human Resource Development Within the consultancy scope, we offer a range of training services in telecom, data insight generation and project management. We train managers and technical resources in: Overview of Radio Access Technology and IP Microwave Architecture Network Performance Management Introduction to Big Data analytic and strategic business value realization

ISC Services – I-Squared Consulting

Our Services

ISCOverview

I-Squared Consulting supports communication and digital service providers with flexible, agile and customer-centric services that drive end-user satisfaction, transform business landscape and assurance operational excellence.

ISC is committed to the delivery of telco solutions in the most cost efficient manner. We focus on service deployment, support for existing operations and performance improvement through network and customer data measurements and analytics. We evaluate customer maturity index and recommend roadmaps to achieve sustainable service improvement.

I-Squared Deploy

We provide services that include; capacity planning and management, Radio and Transport equipment installation, Network TAPs and Probes installation and IT Servers deployment.

I-Squared Service

We continue to work closely with the most advanced and forward-thinking OEMs and partners to deliver world class support in the following service portfolios:

Network Measurements
We deliver best-in-class drive test campaigns – from data collection, post-processing, data analysis and reporting. With close partnership with equipment OEMs, we offer both local and cloud-based quality reporting, in the most cost-efficient manner.
– We support simultaneous data correlation between Drive test data and crowd-source data, in order to gain refined customer insights.
– We demonstrate our commitment to noise-free frequency band operations, by offering “Frequency Interference Test (FIT)” services to Communications Service providers.
Customer Engagement
– We conduct structured customer surveys that meet TM Forum standard and methodologies, like independent Net Promoter Score surveys.
– We track customer perception post-survey feedback, and report variations.
Service Surveillance
– Based on Managed service agreement, we provide L1 & L2 support for operations guided by ITIL standards.
– We run a full Turn-Key Service Operations Center (SOC) that bridge network operations and customer relations. The focus here is to provide a gateway for customer complaint handling (CCH), that involves proactive service correlations, demarcation, process automation and prioritized escalation.
Test Automation and Process Audit
– As networks evolve to virtual environment, we offer software testing to providers, in order to create a layer of service assurance, post-service deployment.
– We are committed to service quality improvement through top-class process audits and result-driven target correlation.

I-Squared Consult

I-Squared supports revenue growth in teleco and other service-based firms with personalized and contextualized information that drive operations and marketing campaigns. I-Squared consultancy services focus on two key areas:

Big Data Analytics and Insights
We help service companies that have invested in big data platforms, monetize data through increased revenue from newly recommended services or improved efficiency in existing business streams. We provide process re-engineering services that involves business and technical assessment, to ensure full alignment of customer’s corporate strategy, people and the deployed platform maturity. The consultancy scope includes:

End-goal definition
Capacity assessment and forecasting
Use cases and value touchpoint definition
Support for roadmap implementation

We have proven experience in achieving significant use case adoption in:

Customer service usage analysis
Smart and data-driven RAN planning.
Service Migration initiatives.
Cross & Up Sell of OTT offerings.
Dissatisfied customer identification and recommendations.
Proactive identification of Service degradation and Next Best Actions

Training and Human Resource Development
Within the consultancy scope, we offer a range of training services in telecom, data insight generation and project management. We train managers and technical resources in: